Seller Policy for ShopperXMart9ja
1. Introduction
Welcome to ShopperXMart9ja, an online marketplace dedicated to providing a platform for sellers to showcase and sell their products. This Seller Policy outlines the terms and conditions that govern the relationship between sellers and ShopperXMart9ja.
2. Seller Registration and Approval
To become a seller on ShopperXMart9ja, you must complete the registration process and agree to our terms and conditions. We reserve the right to approve or reject any seller application at our discretion.
3. Product Listings
- Sellers are responsible for creating accurate and detailed product listings.
- Product images must be clear, high-quality, and accurately represent the item.
- All products must comply with local laws and regulations.
4. Order Fulfillment
- Sellers are responsible for timely order fulfillment and shipping.
- Provide valid tracking information for each order.
- Communicate promptly with customers regarding order status.
5. Product Quality and Returns
- Ensure that products meet quality standards.
- Clearly communicate return and refund policies to customers.
- Handle returns and refunds promptly and fairly.
6. Pricing and Payment
- Set reasonable and competitive prices for your products.
- ShopperXMart9ja will deduct applicable fees before disbursing payments to sellers.
- Payments will be processed on a regular schedule, as outlined in our payment terms.
7. Customer Communication
- Respond promptly to customer inquiries and concerns.
- Maintain a professional and courteous tone in all communications.
- Report any issues with customers to ShopperXMart9ja.
8. Compliance with Laws and Regulations
- Sellers must comply with all applicable local, national, and international laws and regulations.
- Ensure that products do not infringe on intellectual property rights.
9. Code of Conduct
- Sellers are expected to conduct themselves ethically and professionally.
- Any violation of our code of conduct may result in account suspension or termination.
10. ShopperXMart9ja’s Rights
- ShopperXMart9ja reserves the right to modify or terminate the seller agreement at any time.
- We may take necessary action, including suspending or removing sellers, for violations of our policies.
11. Confidentiality
- Sellers agree to keep all information received from ShopperXMart9ja confidential.
12. Contact Information
- Keep your contact information up to date in your seller account.
- Inform ShopperXMart9ja promptly of any changes to your business information.
13. Amendments to Seller Policy
- ShopperXMart9ja reserves the right to update or modify this seller policy as needed.
- Sellers will be notified of any changes.
By becoming a seller on ShopperXMart9ja, you agree to abide by this Seller Policy. Failure to comply with these terms may result in the suspension or termination of your seller account.
Thank you for choosing ShopperXMart9ja as your online marketplace!