Seller’s Guide
Welcome to the world of Shopperx Mart 9ja
Shopperx Mart 9ja provides a marketplace for your use as a seller to showcase your quality products and services to be purchased by our amicable customers at reasonable prices, and providing them with a better online experience.
Sign up to start selling
Get started by choosing a scheme
Before you decide to register and sell on the marketplace, Shopperx Mart 9ja enables you to select a scheme, such as Starter, Ideal, Ideal Pro and Business, that is most suitable for your business. After every sale, we collect variable fees charged per item. These fees include Commission fees (fee charged as a percentage of the total sale depending on the classification of the product), closing fees (only charged on media category).
| Scheme | Starter | Ideal | Ideal Pro | Business |
|---|
The selling method used in the marketplace depends on each seller, they either sell as a reseller of products already in existence, as a brand owner or sell under a private label, or BOTH, whichever will best suit your business.
Requirements to open an account
Registration is completed when you provide the following requirements:
- Shopperx Mart 9ja customer account or a business email address
- Identification documents (passport, driver’s license, utility bill)
- A chargeable credit or debit card
- Company registration documentation, value added tax (VAT) number
From the top of the main home page, you can click on “Become a seller” or “My Account” to register as a seller;
Once you fill all the compulsory field and click on “Register”, a link to set a new password will be sent to your email address. We will need to verify your information before your account is approved to sell, this might take up to 48 hours or more and once your account is opened, you can begin to list items for sale.
Sellers Arena
Sellers Arena is the engine room for all sellers where all activities take place. Once registration is completed, access to Sellers Arena is unlimited. This is where your account will be managed in terms of updating store and sellers’ information, listing products, orders, managing and updating inventory, payments, withdrawal, tracking sales, monitor sellers’ performance, download reports, inbox, reviews, announcements, seller’s verification, shipping, social profile, store SEO.
Listing Products
Before you offer to sell a product, you must comply with our policies and other laws and regulations as outlined in our policy document. Selling a product on Shopperx Mart 9ja depends on the product itself, the category it belongs to and the brand. Some categories require approval to sell, some are open to all sellers and some includes products that can’t be sold by a third party. All products sold in the marketplace should be strictly new and not pre-owned. Product listing is created in order to display and start selling in the marketplace. Our catalogue is filled with existing products; you can either match the products already in the catalogue or create a new one (New product).
Listing and uploading a product is an easy task depending on the scheme you subscribe to. Sellers can list their products one after the other. Business sellers have the opportunity to list in bulk using third party systems (bulk loading or inventory management systems or file upload)
Some products are classified as prohibited or restricted on the marketplace. Our customers believe in us when shopping on the site and it’s our obligation to protect them against sale of certain products.
Prohibited products such as counterfeit, illegal or unsafe should not be listed for sale, we have zero tolerance regarding this. Any seller that lists such will have their relationship with us terminated, and if goods are kept in our warehouse, such goods will be destroyed without reimbursement, we might take further legal action when required.
List of prohibited products are as follows:
Weapons
Precious metals
Hazardous chemicals
Military equipment
Medical devices
Prescription drugs
Human organ
Banknotes & coins
Stocks & bonds
Gambling
Pornographic materials
Stolen goods
Used or pre-owned clothing
Restricted Products can be sold on our marketplace if only you comply with the rules, including the laws and regulation of your jurisdiction and beyond. Some of these products are regulated by the Food and Drug Agency (FDA) and subjected to obtaining local licenses or permits and other requirements in order to display or sell. Products such as alcohol, food, drugs, cosmetics, Tobacco, export control etc. While accepting the role of the FDA in regulating and controlling manufacturing, distribution, sale, importation and exportation of such restricted products, we require sellers that list in these categories to have valid registration documentation before selling in the marketplace. FDA regulated items are only limited to local Shopperx Mart 9ja sellers, and all accounts managed by us. Penalty for listing and selling without compliance will be the same state above.
Branded products are sold by the brand owner or an authorised reseller given permission to do so. Sellers should avoid infringing on other people’s intellectual property, check WIPO, EUIPO, UK IPO, IPLAN websites for information about copyright, patent, trademark etc. Please consult a legal practitioner when not sure before listing on the marketplace. A seller can sell a branded product without violating the law if only the product is authentic, not an unlawful parallel import and sourced directly or indirectly from an authorised supplier or distributor given the right by the product owners. Shopperx Mart 9ja will not allow violation of people’s intellectual property right of brands, the penalty for infringement could terminate your seller’s account and you might face legal action.
Requirements to start listing products
Products sold on Shopperx Mart 9ja must have an Identification code called GTIN (Global Trade Item Number) for example an EAN (European Article Number or International Article Number), ISBN (International Standard Book Number) or a UPC (Universal Product Code, only used in the US and Canada), this is used to identify products listed in our database. You do not need a Product ID when a product is searched, and already existed in our catalogue.
When adding a new product to our catalogue, you may need to provide a product ID EAN or UPC depending on your jurisdiction
Image Compliance – Images should be taken against a white plain background and must fill 80% of the image area. The minimum requirement for an image size should be 500 x 500 pixels, and for high quality images 1000 x 1000 pixels is ideal.
Variation – Products with a variety of sizes, colours etc. should be listed as a variation or better still you might want to list the product separately.
Information needed for adding a new product:
- SKU – Stock Keeping Unit
- Product Title
- Product Description, Specification and Bullet Point
- 6 High Quality Product Images in JPEG or PNG format at a minimum & maximum resolution of 500 x 500, and 1000 x 1000 pixels
- Product Price
- Product category and subcategory
- Product status
- Delivery time
- Logistic information (measurement)
- Stock Availability
Make sure you give a good descriptive title; description and specification in bullet point format and high-quality clear images of your products and comply with our regulation regarding listings. While still building up your detail page, think of what will attract customers to your products and make informed purchasing conclusions. After adding your products, our admin department will check and either approve the listing or reject for further updating to meet our standard requirements, the next stage is to launch the products and make them visible for buyers to spot your offer.
Product delivery
Fulfilment Options and benefits
Shopperx Mart 9ja provides two fulfilment options when listing products in the marketplace. Sellers can choose which fulfilment method will suit their business in order to give their customer satisfaction. The two options available are Seller and Shopperx Mart Fulfilment;
Seller Fulfilment is when sellers handle the storing, picking, packing, labelling and shipping of products ordered directly to the customers using your own logistics company. You will be responsible for managing your own inventory including returns, exchange, refunds and customer service. Sellers only pay for commission after every sale and closing fees. If you decide to use our shipping partners, Shopperx Mart 9ja charges for shipping based on the class of the product and the delivery service chosen by the customer at checkout then transfer the amount in form of shipping credit to you.
This fulfilment method gives you the privilege of:
- Managing and keeping tab of your inventory.
- Selling products eligible for sale on shopper Mart 9ja but inappropriate for Shopperx Mart fulfilment example hazardous products.
- Avoiding excessive storage fees when seasonal goods are offered.
- Using your own logistic company
Shopperx Mart Fulfilment is a process where we handle seller’s listed products stored in our warehouse by picking, packing, labelling and shipping orders to customers when placed, along with all customer service-related issues, including returns and exchange. Sellers only pay for commission after every sale, Shopperx mart fulfilment, storage and closing fees. We guarantee a same day or one-to-two-day delivery to our customers depending on the time the order was placed, and location for the delivery. When listing products for Shopperx Mart fulfilment, it will be important to review which product is eligible for this program. Some products may not be eligible for SMF but are eligible for sale in the marketplace. Also, SMF products must follow strict policies and requirements; such as products with expiration date, SMF prohibited products and dangerous goods before being eligible. The penalty for non-compliance, may result in the your listing deactivation, disposal of your inventory without reimbursement and termination of your sellers account,
How Shopperx Mart Fulfilment works
Step 1. Create your Inventories and send the products to the Shopperx Mart 9ja warehouse. On arrival, it will get scanned and you will be notified of the status of the shipment.
Step 2. When an order is placed, our employee will pick, pack, label and ship it directly to the customer.
Step 3. We provide 7 days a week customer support and handle returns, exchange, refunds and other issues like unsold stock.
Benefit of using Shopperx Mart Fulfilment
- Fast delivery (same day or one-day delivery).
- Product listed can qualify for seller fulfil barge (fast delivery).
- No warehouse or storage needed.
- All packing materials provided.
- You don’t need to employ a staff; we handle everything for you.
- Opportunity to focus on second business or go on holiday without hassle.
Shopperx Mart Fulfilment prohibited products
The products listed below are prohibited from the SMF program:
- Products that do not conform with our requirements or agreement between us and the seller
- Counterfeit products
- Products classified as unsuitable
- Damaged and defective products
- Gift cards, store merchandise credit, dollar-value coupon or voucher.
- Unsecured batteries
- Products not as described or with labels that were not properly registered before shipment to the fulfilment centre.
Expiration date inventory
Ensure you follow all policies and regulations concerning expiration-date products before listing them on the marketplace. Below lists are products that are subject to expiration:
- Any Products with expire date printed on it or its package.
- Tropical products such as soaps, cosmetics, shampoos, skin creams and hair spray.
- Cleaning products, i.e., detergents, cleaning sprays and solutions, and disinfectant wipes.
- Products with components that may expire
- Consumable products such as chips and other snacks, nutritional supplements etc.
- Products with period after opening (PAO)
All expiration date product must follow below labelling requirements;
- All multipacks must have an expiration date on the package or bundle and on each item in the package or bundle.
- All products including consumables, baby food and formula, medical devices etc. must show a clear expiration or manufacturing date.
- Date formats for medical devices must be YYYY-MM-DD and for non-medical device products, acceptable formats are MM-DD-YYYY or MM-YYYY
When checking in products at the fulfilment centre, the checker will make sure each product has a shelf life which allows the product to be consumed fully.
The table below show expiration date products with their shelf-life guide;
| Product | Shelf-life days |
|---|---|
| Baby formula | 180–365 |
| Beverages – coffee, tea, soda, and juice | 270–540 |
| Candy | 540 |
| Canned food | 540 |
| Cereal and granola bars | 180–365 |
| Chips and other snacks | 90–180 |
| Cleaning supplies | 900–1,825 |
| Condiments – iodized salt, and pepper | 365–730 |
| Dried fruit | 180–270 |
| Baking supplies, flour, and spices | 270–365 |
| Herbal or mineral supplements | 730 |
| Pasta | 365 |
| Peanut butter, jams, and preserves | 365 |
| Personal care and beauty products – fragrances, makeup, lotions, shampoos, soaps | 900–1,825 |
| Pet food and treats | 180–540 |
| Salad dressings and oils | 270 |
Dangerous goods
Some products are classified as dangerous goods in the marketplace, some can be listed in your inventory as seller fulfil and some can be listed in the Shopperx Mart fulfilment program, when you adhere to the regulation guiding it. Dangerous goods, also known as hazmat or hazardous material is any material or substance that contain corrosive, flammable, pressurised and other harmful substance that are capable of posing risks to health, safety, property or the environment during transportation, storing and handling.
Dangerous goods that are permitted to sell on SMF
- Class 9 – Miscellaneous dangerous substances e.g., lithium batteries (power banks, battery chargers etc), Magnetized material (toys, speakers, light meter etc)
- Class 8 – Corrosive substances
- Class 6 – (6.1 – Toxic substances)
- Class 5 – (5.1 – Oxidizers), (5.2 – Organic peroxides)
- Class 4 – (4.1 – Flammable solids)
- Class 3 – Flammable liquids
- Class 2 – (2.1 – Flammable gases), (2.2 – Non-flammable, non-toxic gases)
Dangerous goods that are not permitted to sell on SMF
- Class 7 – Radioactive material
- Class 6 – Infectious substances
- Class 4 – (4.2 – Substance liable to spontaneous combustion), (4.3 -substances dangerous when wet)
- Class 2 – (2.3 -Toxic gas)
- Class 1 – Explosive substances
Delivery Benefits
Small Item
Free delivery on orders when you spend 40k and above – 1 – 2 days delivery.
Free delivery on your 2nd order when you spend between 21k to 39k on the 2nd order 1 – 2 days delivery.
Free delivery on your 3rd order when you spend between 10k to 20k on the 3rd order
Standard delivery orders less than 40k: 3-5 working days.
Next day delivery
Same day grocery delivery: orders over 40k: 1 hr delivery 2 hr delivery
Same day grocery delivery: orders under 40k: 1 hr delivery 2 hr delivery
Large Item
Standard delivery
Next day delivery
Same day grocery delivery: orders over 40k: 1 hr delivery 2 hr delivery
Same day grocery delivery: orders under 40k: 1 hr delivery 2 hr delivery
Cost of selling on Shopperx Mart 9ja
There are various fees charged to sell on Shopperx Mart 9ja. These fees depend on what scheme and fulfilment method chosen at the beginning of our relationship. The selling fees are outlined below with the exemption of the closing fees. Closing fees of ₦100 are charged to cover for administration purpose.
The selling fee includes:
Plans and Subscription fees
Fees paid for subscription will depend on the scheme chosen to run your business excluding VAT:
The schemes in table 1. below shows an overview of the plans available to get you started.
Table 1.
| Scheme | Starter | Ideal | Ideal Pro | Business |
|---|---|---|---|---|
| Cost | ₦0 | ₦2,500 | ₦17,000 | ₦29,999 |
| Duration (Days) | 30 | 30 | 30 | 30 |
| No of Items | 20 | 250 | 3500 | Unlimited |
| Quarterly rate | ₦0 | ₦7,000 | ₦50,000 | ₦85,000 |
Commission fees
Variable fees charged per item after every sale. These fees are called Commission fees (fee charged as a percentage of the selling price depending on the classification of the product).
| Commission Fees by Category | ||
|---|---|---|
| Category | Subcategory | Commission % |
| Computers | 6.99% | |
| Computer Accessories | 15.90% | |
| Electronics | 8.00% | |
| Accessories sale price greater than ₦30,000 | 8.00% | |
| Accessories sale price less than ₦30,000 | 15.90% | |
| Grocery | Total sale price greater than ₦10,000 | 16.90% |
| Total sale price less than ₦10,000 | 10.50% | |
| Beer, Wine & Drinks | 16.90% | |
| Beauty | Total sale price greater than ₦10,000 | 15.90% |
| Total sale price less than ₦10,000 | 11.99% | |
| Health & Personal Care | Total sale price greater than ₦10,000 | 15.90% |
| Total sale price less than ₦10,000 | 11.99% | |
| Baby Products | Total sale price greater than ₦10,000 | 15.00% |
| Total sale price less than ₦10,000 | 11.99% | |
| Kids & Baby Fashion | 15.00% | |
| Toys & Games | 15.90% | |
| Car & Motorbike Accessories | Car & Motorbike Accessories | 14.70% |
| Fashion | 20.00% | |
| Home & Kitchen | 15.30% | |
| Garden & Outdoor | 15.30% | |
| Mobile Phone | 6.00% | |
| Mobile Phone Accessories | 15.90% | |
| Pet | 14.90% | |
| Lighting Electrical | 14.90% | |
| Safety & Security | 15.90% | |
| Smart Homes | 14.90% | |
| Film, Music & Tv | 14.70% | |
| Books & Stationery | 13.80% | |
| PC & Video Games | 15.90% | |
| Video games – Console | 9.00% | |
| Sports & Outdoors | 15.30% | |
| Sports & Outdoor Clothing | 19.90% | |
| Sports & Outdoor Shoes | 19.90% | |
| Travel | 14.70% | |
| Agricultural Products | 14.90% | |
| Livestock | 14.90% | |
| Equipments | 15.90% | |
| Education Supplies | 15.90% | |
| Janitorial Sanitation Supplies | 15.90% | |
| 3D Printing & Scanning | 15.90% | |
| Building & Hardware | 15.90% | |
| Painting & Decoration | 15.90% | |
Storage fee
Storage fees are charged on all inventory per calendar month per item stored in our facility. The first 2 months is free of charge to all sellers and thereafter a fee is charged. The fee is dependent on the product size and the time of the year.
Table 3. shows monthly storage fee to determine what rate applies to your product:
Table 3.
| Monthly Storage Fee details per item | |||||
|---|---|---|---|---|---|
| Size | |||||
| Time of the year | Small | Medium | Large | Oversize | |
| January – September | ₦50 | ₦120 | ₦200 | ₦250 | |
| October – December | ₦70 | ₦170 | ₦270 | ₦320 | |
Refund administration fee
When a customer is refunded for an order that you have received the payment, Shopperx Mart 9ja charges a fee to process the refund. We will refund you back the commission fee minus refund administration fee which is 20% of the commission fee paid. The fee will be taken from your account balance, and if you do not have enough money in your account, we will charge your card registered with us.
Example; A customer is refunded ₦1000.00 of a sale price of an item in a category where the commission fee is 20%. (Commission fee: ₦1000.00 x 20% = ₦200.00)
Refund admin fee is 20% flat of Commission fee = 20% x ₦200.00 = ₦40.00
Growing your business
Growing your business gives you the opportunity of putting things in the right perspective so that customers can discover and purchase products and services from you. After launching your store on the marketplace, the next step is to consider the following:
Product Advertisement
Sponsored Ads
We offer you the ability to advertise your products on our site so that they can appear on the front page for customers to sight and make inform decision.
Sponsored Brands
This is where your brand and product portfolio are being exhibited. Making your brand logo, headline and products appear in the advert.
Promotions and coupons
Consider sales promotions to make your business increase sales in volume. You can offer discounts to enhance the desire of valuable customers to save money and make a purchase by using different discounting methods such as coupon codes, vouchers, free shipping, buy one get one free, money off by percentage etc.
Customer Feedback (Reviews)
Customers rate sellers depending on their shopping experience, during and after all transactions, both parties’ benefits from one another. Keep up a clean sheet to get more feedbacks and steer clear of all violations that may arise.