Privacy Policy

Privacy policy

Our privacy policy gives you an understanding of how we process your information used on our platform (website or mobile application) while providing services to you. We want you to be aware of how we collect, why we collect, what we do with and how to access and update your personal data.

• How we collect data

Personal data are collected whenever you register and use or visit our platform (website or mobile application), some collected automatically (from devices) or via email and social media.

1. Personal data collect includes:
2. Personal demographics (such as full name, address, date of birth, email address, telephone number and other relevant contact information.) and transactional information (such as product type, price, payment method and payment details)
3. Account Information: all vital information regarding your account during registration such as your subscription services, dates of debit or credit of payments, username, password, and other credentials available used in accessing our site to purchase our goods and services, favourite shopping preferences (brands and products)
4. Details of site visitation, browsing history (number of pages viewed), ads clicked, device information and geo-location. These data may be used to improvement of services we offer. 
5. Telephone numbers used for calls / messages to or from.
6. Information on IP addresses and cookie data.
7. Marketing and / or other communication request.
8. Proving information during feedback review.
9. When using interactive features of our site.

• How your information is used

Your information is used depending on the relationship you have with us. Shopperx Mart 9ja may use your information for countless purposes such as; 

1. Provision of services, goods or information request
2. Where you have consented, we use it
3. Conducting market research and data analysis of the number of people who have used our services in order to understand how we can provide quality services and promote our marketplace
4. Communicating with you about the services you have signed up with us
5. Sending you information requested which may be of interest to you and your business
6. Notification of changes to our services.
7. Keeping a record of every interaction with us
8. Dealing with complaints, queries and responding to requests for appropriate action
9. Processing payments, auditing and all account transactions lodged.
10. For the purpose of quality control and compliance, we keep track of all the interactions with our customer 
11. Provide services under any contracts undertaken between both parties
12. To check the information we hold about you against third party source are correct and up to date
13. To monitor traffic and the location of visitors on our site or mobile app, and to provide users with targeted advertisements
14. Evidence in case of legal claim

• Who your personal data is shared with

Shopperx Mart 9ja will only share information about our users with a third party for the provision of the services (for example affiliates, service providers, Advertisers etc.) or if we are legally by law or contractually permitted to share such information.

• Duration of Time your personal information will be kept

Your personal information will be kept by us for as long as we continue having business relationship with you. If for any reason you do not make any purchase or interact with us for 2 years or more, you will be removed from our system, and when this happens, we may store your data for 7years or more depending on some factors such as product recalls or safety notification, technical, legal and regulatory reasons. We shall ensure your right and privacy are protected and that your data is used for the purpose specified.

 

• International data transfer

Shopperx Mart 9ja may transfer your personal information to another jurisdiction for the objectives narrated in this privacy policy. Information transferred will be protected by privacy laws and safeguarded as if it were being used in your jurisdiction, also a contract will be initiated with the recipient to protect it to the same quality and respect the applicable law of that jurisdiction.

• User’s Right

Subject access rights

Users have the right to see what personal data we hold about them. In order to comply with each jurisdiction data applicable law, you can request a copy of the personal data we hold about you, by writing to us via our email subjectaccessright.request@shopperxmart9ja.com 

You have the right to access, object, update or delete your information as explained below:

1. If the information we hold about you is incorrect or inaccurate, it is your right to ask us to correct it.
2. You can object us from using your personal data by writing us via email. We will action your request by either restricting our use or deleting it from our system.
3. Restriction of our use of your data may depend on factors such as; you have object our usage; challenging the correctness of the personal information we hold about you, unlawfully use of your personal information but you still want us to retain it, 
4. You have instructed us to delete your personal information due to withdrawal of consent to use your data; data unlawfully processed by us; request objection of usage; we no longer have the right to hold or keep your data.
5. If you hold a complaint about how will have used your data, we will try to resolve amicably, but if you are not satisfied, it is your right to contact the data protection authority through their website.

If for any reason you wish to exercise any part of these rights, contact us via email (info@shopperxmart9ja.com). Please bear in mind we will require your identification to verify you before such information is made available. If we are unable to meet your request, we shall give reasons.

• Security

We provide technical and organisational measures to your personal data and lessen the risks related with the loss of data, data damage, misuse, unauthorised access and unauthorised disclosure. We have used adequate maximum security to protect your data, as well as authorisation controls in accessing any information physically from our data bank. All these measures are not guaranteed and not expecting a form of security risk.

• Policy Change Notification

Whenever we change our policy, we shall make it available on this site so that you are aware and familiarise with our changes. We will keep the previous one which can be accessed on our site.

Cookies

Shopperx Mart 9ja website and Mobile App use cookies and other equivalent relevant technologies to collect information. Cookies are small data files placed on your computer or other devices when you browse our website. They are used to recognise our users anytime they access our website or mobile app. Cookies are extremely important in terms of the operation of our website and enhancing your shopping experience while on our site. They serve as measure for products and services offered and advertised to you on our site.

 

• Information collected

We use cookies to collect information about the activities performed while using the same computer or device to access our website and mobile app. Information such as browsing, products and services (sales) behaviour. Cookies are not used to capture personal information 

• How we managed cookies

When you access our website, the cookies stored on your computer or other devices are managed by us (Shopperx Mart 9ja) and third parties who participate in the provision of services such as advertisement, delivery, marketing on our behalf.

• Purpose of cookies

Cookies are used for the following reasons:  

1. Users can be kept signed in whether using the same or different devices.
2. User’s information remembered.
3. Monitor how users use our services for better improvement.
4. Cookies help customise our website and mobile app using user’s preference and settings that had already been captured.

• Types of Cookies used

1. Functionality Cookies recognises a user when they return to our site.
2. Performance Cookies recognises users, count the numbers of visitors and see how they move around our site when accessing it.
3. Strictly Cookies are used for the operation of the website, such as secured log in area, shopping cart etc.
4. Target Cookies are used to record a visitor’s visit to our site, browsing pages and links. Can also be used to track customer’s online movement and purchasing behaviour on other sites. 

• Managing Preference

Preferences can by managed by accessing the preference centre and clicking on cookies setting.

Please be aware if you require the removal of the consent of any cookies on your devices, it will only disable and not delete the cookies.

• Disable cookies using browser

For cookies to be disabled, the website browser settings need to be changed to reject it. Changing the settings will depend on the type browser being used. 

• When cookies are disabled

When you disable all cookies on your computer or device, our website or mobile app will be less operational and your order will not be completed, but when a third-party cookie is disabled, it won’t prevent you from making a purchase with us.