{"id":341,"date":"2018-08-28T08:09:10","date_gmt":"2018-08-28T08:09:10","guid":{"rendered":"https:\/\/shopperxmart9ja.com\/classified\/?page_id=341"},"modified":"2024-04-30T12:21:16","modified_gmt":"2024-04-30T12:21:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/shopperxmart9ja.com\/classified\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Seller FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Buyers FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n\t\t\t\t\t Who can create an account?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Anyone from the age of 18 years old can create an account on the platform. Click on register at the top right-hand corner of the home page and input all the relevant information.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How do I know my account has been opened?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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A welcome email will be sent to your email address with your username.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t What requirement are necessary to register <\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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As part of the registration process, email address is required and you will have to create a password, personal demographics such as your legal (or business) name, main address, email address, fax number, telephone number and other information (customer service contact, business profile, value added tax (VAT) number et al), bank account details, and Identification documents (passport, driver\u2019s license, statutory company documents, utility bill) that may be requested by law must be provided.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Will my documentation be verified?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Documents provided during registration will be verified according to the law before an account is fully opened.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Can my account be suspended or terminated?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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We reserve the right to suspend or terminate your account(s), limit access to our service, with or without\u00a0prior\u00a0notice, in the event\u00a0of\u00a0infringement of our terms and conditions<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How can my account be reactivated when suspended or terminated?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Account can be reactivated upon request when all issues concerning suspension of your account have been resolved, by contacting us via email or contact Us.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Can I cancel my account?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Yes, you may at any time cancel your account. You will need to re-register as a new service provider in order to sell on our platform again.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t In what categories can I list my service?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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You can list your service in all categories depending on subscription plan.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Is there a training or course to learn how to manage my store<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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A well detailed step by step instructions are arranged on our platform at your proposal<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How to list ads for publication?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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First create an ad listing by clicking on Post Your Ad<\/strong>, Fill in all the compulsory fields (product type, category, contact details) and enter a detailed description of the product to be advertised, include clear images, select a subscription plan and submit<\/strong>, wait for approval from the admin within 48 hours, then the product will be published.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t What are the payment methods accepted?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Bank transfer, Paystack, Credit or Debit card.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t I posted an ad and it didn't appear on shopperxmart9ja. Why?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Don't panic, your ad is under review by the admin. When everything is okay, it will be published in 48hrs.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t What can i do to improve my sales?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Pay attention to details<\/strong><\/p>

Make your ad as simple and straight forward, pay attention to details by writing a good and detail description, use clear and quality image of your product.<\/span><\/p>

Attract Potential buyers and make your ad risk free<\/strong><\/p>

Provide a discount to buyers and organise sales. Make sure the product advertised is as described, avoid requesting for money in advance, arrange an efficient delivery service that allows buyers to pay after they inspect the product.<\/span><\/p>

Stay in touch<\/strong><\/p>

Be available online all the time, answer your phone, don\u2019t delay responding to customers that needs answers before they purchase an item, be proactive.<\/span><\/p>

Monitor feedbacks<\/strong><\/p>

Request feedbacks from customers about their experience throughout the transaction with you. The more positive reviews you get, the higher your chances of attracting more buyers.<\/span><\/p>

Promote ads to get up to 1000x more customers<\/strong><\/p>

By promoting your ad, your item will be seen by 1000x more customers as they will be at the top of the page. Choose a suitable subscription plan to boost your chances of being seen by the public.<\/span><\/p>

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\r\n\t\t\t\t\t Prohibited products on shopperxmart9ja <\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Prohibited products such as counterfeit, illegal or unsafe should not be listed for sale, we have zero tolerance regarding this. Any seller that lists such will have their relationship with us terminated, we might take further legal action when required.<\/p>

List of prohibited products are as follows:<\/p>

Weapons<\/p>

Precious metals<\/p>

Hazardous chemicals<\/p>

Military equipment<\/p>

Prescription drugs<\/p>

Human organ<\/p>

Banknotes & coins<\/p>

Stocks & bonds<\/p>

Gambling<\/p>

Pornographic materials<\/p>

Stolen goods<\/p>

Used or pre-owned clothing<\/p>

Restricted Products can be sold on our marketplace if only you comply with the rules, including the laws and regulation of your jurisdiction and beyond. Some of these products are regulated by the Food and Drug Agency (FDA) and subjected to obtaining local licenses or permits and other requirements in order to display or sell. Products such as alcohol, food, drugs, cosmetics, Tobacco, export control etc. While accepting the role of the FDA in regulating and controlling manufacturing, distribution, sale, importation and exportation of such restricted products, we require sellers that list in these categories to have valid registration documentation before selling on shopperxmart9ja. FDA regulated items are only limited to local Shopperx Mart 9ja sellers, and all accounts managed by us. Penalty for listing and selling without compliance will be the same state above.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t My ad has been declined. Why?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Ads maybe declined if you do not follow our ads publication policy set out on the platform. In order to make your ads feasible and approved in a timely manner, adhere strictly to our policy. You can find our ads publish policy at the bottom by clicking it or click here: https:\/\/shopperxmart9ja.com\/classified\/ads-publish-policy\/<\/a><\/span><\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How long will my ads stay on shopperxmart9ja?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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It will take 1 - 3months<\/strong> before your ads will be deleted automatically or when you decide to deactivate it from our system.<\/p>

Ads that have not made a sale can be updated<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How to resolve or respond to buyers\u2019 negative feedback?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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When a buyer leaves a negative feedback, try as a matter of urgency to contact the buyer to resolve their concern and work towards a resolution.
You can respond to the feedback by explaining the steps taken in resolving the problem.
Please note that your response will not change your feedback rating as buyers will see your explanation when they check feedback review, your response cannot be\u00a0 edited or deleted after submission.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How can I complain about buyer's feedback?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Buyer\u2019s leave feedbacks due to their experience during the shopping process. When a
buyer\u2019s feedback violates our policy, please submit a request for Shopperxmart9ja to
check and remove the feedback.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t What kind of feedback can be applied for removal?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Shopperxmart9ja can only remove offensive language and feedback that includes
personal privacy information when requested.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\r\n\t\t\t\t\t Who can create an account?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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All clients can open an account. Accounts can be opened by clicking sign up and register by completing all relevant information. As a standard requirement, you need to be 18 or over.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How do I know my account has been opened?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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A welcome email will be sent to your email address with your username and a temporary password.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t What should I do if I can't sign into my account?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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<\/a>I forgot my password. How can I reset it?<\/h3>

Enter your email address or username, then click on the forgotten password
button, enter your email address as requested and a message will be sent to
your email for you to reset your password.<\/p><\/div><\/div><\/div>

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\r\n\t\t\t\t\t How do I unsubscribe from email notifications?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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You can unsubscribe from email notification by opening your email and click unsubscribe next to the sender\u2019s name.<\/p><\/div>

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\r\n\t\t\t\t\t How do I change language settings to my preferred language?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Click the language box at the top of the home page and choose the language preferred ( English. Yoruba, Igbo or Hausa).<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How do I contact a seller?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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You can contact the seller through your account on ShopperxMart9ja platform by chat, phone or email.<\/p><\/div><\/div><\/div>

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\r\n\t\t\t\t\t What can I do if seller did not respond to me?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Please be aware that due to high volume of orders, some sellers may not respond on time. If the reason for contacting the seller is for general enquiries, you can try leaving a message again.<\/p>

If due to an item purchased, try to leave a message again but if no response after the timeframe allowed, open a dispute and we will resolve the issue appropriately.<\/p><\/div><\/div><\/div>

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\r\n\t\t\t\t\t How can I contact Customer Service?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Customer service can be contacted by phone or through the contact section,
send a message by filling all mandatory field and a staff will respond as soon as
one is available.<\/p><\/div><\/div><\/div>

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\r\n\t\t\t\t\t How to buy an Item on shopperxmart9ja<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Items can be bought by following the steps below:<\/p>

Search for an item<\/strong><\/p>

Products can be searched by category or keyword depending on what you are looking for and to limit your search. you can use location to get sellers around you.<\/p>

Contact a seller<\/strong><\/p>

You can contact the seller through your account on ShopperxMart9ja platform by chat, phone or email. Organise a face-to-face meeting with the seller to discuss about the item and negotiate the price.<\/p>

Buy your item or order a delivery<\/strong><\/p>

Meet the seller in a public place, check the item thoroughly, when you are happy pay for it, take your item or order a delivery and pay when received.<\/p>

Leave feedback about the transaction with the seller<\/strong><\/p>

Write feedback to share your experience after your transaction with the seller, so that other buyers can learn from you.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How to report illegal activity?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Illegal activities should be reported anytime, when noticed on shopperxmart9ja. Contact the customer service by phone or through the contact section,
By filling all mandatory fields and write a detailed report of the illegal activities.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How to report an abuse<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Products or items can be reported by clicking on Report an abuse\u00a0<\/strong>on the listing page and send a message to the admin<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How do I leave feedback?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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After every sale the customer can leave feedback depending on their experience
and satisfaction during the transaction between both parties (buyer \u2013 seller).
Feedbacks are left within 39 days of completion of the order<\/p><\/div><\/div><\/div>

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\r\n\t\t\t\t\t How do I change feedback?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Feedback submitted cannot be revised. However, you are able to reply seller's feedback to show your satisfaction of the service provided.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/article><\/main><\/div><\/div><\/div><\/div>