Feedback submitted cannot be revised. However, you are able to reply seller's feedback to show your satisfaction of the service provided.
Frequently Asked Questions
Seller FAQs
Buyers FAQs
Anyone from the age of 18 years old can create an account on the platform. Click on register at the top right-hand corner of the home page and input all the relevant information.
A welcome email will be sent to your email address with your username.
As part of the registration process, email address is required and you will have to create a password, personal demographics such as your legal (or business) name, main address, email address, fax number, telephone number and other information (customer service contact, business profile, value added tax (VAT) number et al), bank account details, and Identification documents (passport, driver’s license, statutory company documents, utility bill) that may be requested by law must be provided.
Documents provided during registration will be verified according to the law before an account is fully opened.
We reserve the right to suspend or terminate your account(s), limit access to our service, with or without prior notice, in the event of infringement of our terms and conditions
Account can be reactivated upon request when all issues concerning suspension of your account have been resolved, by contacting us via email or contact Us.
Yes, you may at any time cancel your account. You will need to re-register as a new service provider in order to sell on our platform again.
You can list your service in all categories depending on subscription plan.
A well detailed step by step instructions are arranged on our platform at your proposal
First create an ad listing by clicking on Post Your Ad, Fill in all the compulsory fields (product type, category, contact details) and enter a detailed description of the product to be advertised, include clear images, select a subscription plan and submit, wait for approval from the admin within 48 hours, then the product will be published.
Bank transfer, Paystack, Credit or Debit card.
Don't panic, your ad is under review by the admin. When everything is okay, it will be published in 48hrs.
Pay attention to details
Make your ad as simple and straight forward, pay attention to details by writing a good and detail description, use clear and quality image of your product.
Attract Potential buyers and make your ad risk free
Provide a discount to buyers and organise sales. Make sure the product advertised is as described, avoid requesting for money in advance, arrange an efficient delivery service that allows buyers to pay after they inspect the product.
Stay in touch
Be available online all the time, answer your phone, don’t delay responding to customers that needs answers before they purchase an item, be proactive.
Monitor feedbacks
Request feedbacks from customers about their experience throughout the transaction with you. The more positive reviews you get, the higher your chances of attracting more buyers.
Promote ads to get up to 1000x more customers
By promoting your ad, your item will be seen by 1000x more customers as they will be at the top of the page. Choose a suitable subscription plan to boost your chances of being seen by the public.
Prohibited products such as counterfeit, illegal or unsafe should not be listed for sale, we have zero tolerance regarding this. Any seller that lists such will have their relationship with us terminated, we might take further legal action when required.
List of prohibited products are as follows:
Weapons
Precious metals
Hazardous chemicals
Military equipment
Prescription drugs
Human organ
Banknotes & coins
Stocks & bonds
Gambling
Pornographic materials
Stolen goods
Used or pre-owned clothing
Restricted Products can be sold on our marketplace if only you comply with the rules, including the laws and regulation of your jurisdiction and beyond. Some of these products are regulated by the Food and Drug Agency (FDA) and subjected to obtaining local licenses or permits and other requirements in order to display or sell. Products such as alcohol, food, drugs, cosmetics, Tobacco, export control etc. While accepting the role of the FDA in regulating and controlling manufacturing, distribution, sale, importation and exportation of such restricted products, we require sellers that list in these categories to have valid registration documentation before selling on shopperxmart9ja. FDA regulated items are only limited to local Shopperx Mart 9ja sellers, and all accounts managed by us. Penalty for listing and selling without compliance will be the same state above.
Ads maybe declined if you do not follow our ads publication policy set out on the platform. In order to make your ads feasible and approved in a timely manner, adhere strictly to our policy. You can find our ads publish policy at the bottom by clicking it or click here: https://shopperxmart9ja.com/classified/ads-publish-policy/
It will take 1 - 3months before your ads will be deleted automatically or when you decide to deactivate it from our system.
Ads that have not made a sale can be updated
When a buyer leaves a negative feedback, try as a matter of urgency to contact the buyer to resolve their concern and work towards a resolution.
You can respond to the feedback by explaining the steps taken in resolving the problem.
Please note that your response will not change your feedback rating as buyers will see your explanation when they check feedback review, your response cannot be edited or deleted after submission.
Buyer’s leave feedbacks due to their experience during the shopping process. When a
buyer’s feedback violates our policy, please submit a request for Shopperxmart9ja to
check and remove the feedback.
Shopperxmart9ja can only remove offensive language and feedback that includes
personal privacy information when requested.
All clients can open an account. Accounts can be opened by clicking sign up and register by completing all relevant information. As a standard requirement, you need to be 18 or over.
A welcome email will be sent to your email address with your username and a temporary password.
Click the language box at the top of the home page and choose the language preferred ( English. Yoruba, Igbo or Hausa).
Items can be bought by following the steps below:
Search for an item
Products can be searched by category or keyword depending on what you are looking for and to limit your search. you can use location to get sellers around you.
Contact a seller
You can contact the seller through your account on ShopperxMart9ja platform by chat, phone or email. Organise a face-to-face meeting with the seller to discuss about the item and negotiate the price.
Buy your item or order a delivery
Meet the seller in a public place, check the item thoroughly, when you are happy pay for it, take your item or order a delivery and pay when received.
Leave feedback about the transaction with the seller
Write feedback to share your experience after your transaction with the seller, so that other buyers can learn from you.
Illegal activities should be reported anytime, when noticed on shopperxmart9ja. Contact the customer service by phone or through the contact section,
By filling all mandatory fields and write a detailed report of the illegal activities.
Products or items can be reported by clicking on Report an abuse on the listing page and send a message to the admin
There are two ways an applicant can search for work on shopperxmart9ja;
By browsing the job centre category from the home page or from the search bar “select category”, choose your desire option and apply for the job.
Publish your CV
Click on the Post your ad button at the right corner of the home page.
Choose Job Seeker’s category and fill in all the compulsory fields (product type, contact details) and enter a detailed description of the product to be advertised, include clear images and submit. Admin will check the posted ad and if everything is fine, the advert will be live. You will be notified through your email
Ways to search for candidates to hire:
Publish jobs
Click on the Post your ad button at the right corner of the home page.
Choose Job Centre category and fill in all the compulsory fields (product type, contact details) and enter a detailed description of the product to be advertised, include clear images and submit. Admin will check the posted ad and if everything is fine, the advert will be live. You will be notified through your email.
Search for CV's on shopperxmart9ja:
Search the job seeker's category from the home page or from the search bar “select category”, choose your desire options and search for CV's.